Premium Support Bravura Security

Premium Support

Elevate Your IAM Strategy with Premium Customer Success

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Strengthen Your Identity Security Foundation 

Managing critical IAM infrastructure demands more than just technical support—it requires strategic partnership. Our Premium Customer Success program ensures you have the guidance, resources, and dedicated partner needed for exceptional results. We become an extension of your team, focused on driving measurable business value throughout your journey.  

Our Customer Success team delivers dedicated expertise, enhanced technical support, and strategic guidance to transform how you leverage your Bravura Security solutions and investment. With direct access to Senior Support Engineers and a dedicated Customer Success Manager, you'll accelerate initiatives while ensuring optimal performance across your identity ecosystem. 

Your Four-Phase Journey to Maximized Business Value

Don't just maintain your investment - maximize it. Transform your investment into lasting business value with our comprehensive Premium Support offering. We've designed a strategic engagement model that guides you through four critical phases of your journey, ensuring your success at every step. 

The advantages of Premium Support extend beyond traditional technical support. You'll experience faster time to value through structured onboarding, reduced risk with security-focused implementation, higher user adoption through personalized training, and proactive issue prevention with faster resolution when needed. Most importantly, you gain a strategic partnership focused on your business outcomes. 

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1

Accelerated Onboarding & Foundation

Your dedicated team launches with a kick-off meeting to create your success plan, followed by security-focused implementation with milestone validations. 

2

Proactive Adoption

Customized training and regular success plan reviews, combined with utilization assessments, maximize your investment by identifying ongoing optimization opportunities. 

3

Strategic Business Growth

Quarterly business reviews track ROI while monthly check-ins and priority product updates keep you informed. Annual planning and proactive contract management ensure continuous value. 

4

Innovation Partnership

Shape our product direction through exclusive access to our reference program, case studies, and priority participation in user groups and conferences. 

Your Dedicated Partner in IAM Excellence 

Gain a comprehensive suite of services designed to transform how you leverage your IAM investment.

Dedicated Customer Success Manager 

Maximize your IAM investment and accelerate security initiatives with a strategic partner who champions your priorities, drives continuous improvement, and ensures your voice shapes product evolution. 

  • Personal Customer Success Manager (CSM) who understands your unique IAM environment 
  • Monthly strategic alignment meetings 
  • Quarterly business reviews to ensure continuous improvement 
  • Direct advocacy for your use cases in product roadmap planning 
Enhanced Technical Support

Resolve critical IAM challenges faster with priority access to Senior Support Engineers, guaranteed response times, and flexible expert resources available when you need them. 

  • Priority access to senior support technicians 
  • Improved SLA response times 
  • Monthly expert service hours with dedicated professional services resources 
  • Option to purchase additional service hours as needed 
Comprehensive Annual Health Checks

Optimize your IAM environment with expert-led infrastructure analysis that identifies critical improvements, prevents potential issues, and provides a clear roadmap for maximizing your security investment.

  • Get a deep-dive analysis of your application servers, database servers and overall IAM infrastructure 
  • Actionable recommendations prioritized by impact
    • Critical items requiring immediate attention 
    • Strategic improvement opportunities 
    • Informational insights for future planning 
  • Detailed product utilization optimization guidance 
Strategic Value Acceleration

Shape the future of your IAM program by directly influencing product development, accessing best practices, and continuously optimizing your security ecosystem through strategic partnership with our support. 

  • Regular feedback collection to enhance service delivery 
  • Direct input into product feature development 
  • Proactive identification of optimization opportunities 
  • Streamlined access to training and best practices

Benefits of Premium Support

Strategic Partnership & Advocacy

Maximize your IAM investment and accelerate security initiatives with an advocate who champions your priorities, drives continuous improvement, and ensures your voice shapes product evolution. 

Enhanced Technical Expertise

Resolve critical IAM challenges faster with priority access to Senior Support Engineers and flexible expert resources available when you need them. 

Comprehensive Infrastructure Optimization

Optimize your IAM environment with expert-led infrastructure analysis that identifies critical improvements, prevents potential issues, and provides a clear roadmap.

Elevate Your IAM Strategy Today

With decades of identity security expertise, we understand the complexities of managing enterprise IAM infrastructure. Accelerate initiatives, optimize performance, and maximize your security investment by combining dedicated expertise, enhanced technical support, and strategic guidance. We ensure your success at every step of your identity security journey.  Schedule a consultation to learn more about how a dedicated strategic partnership accelerates your IAM initiatives.

Schedule Your Premium Support Consultation